Shipping & Delivery

Shipping & Delivery

Fast, Reliable & Trackable Global Shipping

Thank you for shopping with Veluniva! We strive to ensure that your shopping experience is seamless from checkout to your doorstep. Below are the comprehensive details regarding our shipping and delivery process.

1. Order Processing Time

All orders are processed and prepared within 1-2 business days (excluding weekends and holidays) after your order is successfully placed.

Orders are fulfilled in the order they are received. You will receive an automated email notification with tracking information the moment your package is dispatched from our warehouse.

2. Shipping Methods, Costs & Timelines

* NOTE: Exact shipping costs and available methods will be calculated dynamically at checkout based on your specific location.

3. Total Delivery Time

All estimated/typical delivery times are derived from real-world data collected from past orders and are based on local postal courier services (e.g., USPS). They are approximate times provided for reference only. Actual delivery times may vary slightly due to local customs clearance, seasonal high volumes, extreme weather, or regional courier factors beyond our control.

4. International Shipping & Customs

We proudly offer international shipping to select global destinations. Please be advised that customs duties, import taxes, and brokerage fees may apply depending on your country's regulations. These charges are determined by your local customs office and are the sole responsibility of the customer.

5. Order Tracking

Once your package has been handed over to the shipping carrier, an email containing a dedicated tracking number and link will be sent to you. You can use this number to monitor your package's transit journey directly on the carrier's official website. If you face any tracking glitches, please feel free to reach out to our team.

6. Address Accuracy

Please ensure that your shipping address is accurate, complete, and entered in English at the time of purchase. Veluniva is not responsible for shipping delays, delivery failures, or lost packages resulting from incorrect, incomplete, or invalid address information provided by the customer.

7. Damaged or Lost Packages

If your package arrives damaged or you have reason to believe it has been lost in transit, please contact us immediately. To help us file a successful claim with the carrier, please preserve all original outer packaging materials and provide clear photos of the damaged items when contacting us.

❓ What happens if I refuse to accept my delivery?

If a delivery is explicitly refused by the recipient and returned to our facilities, it will be treated as a standard return. Please note that any automated refunds issued in these cases will be subject to the deduction of round-trip international shipping costs, local courier return fees, and standard administrative restocking handling charges.

Need Further Assistance?

For status updates, address changes before shipping, or shipping-related inquiries, our customer care team is here to assist.

Email Support: service@veluniva.com