Return & Refund

Return & Refund Policy

Your Satisfaction is Our Priority

Thank you for shopping with Veluniva. We want you to be completely in love with your purchase. If you are not entirely satisfied, we are here to help you guide through the return and refund process.

1. Return Eligibility

To be eligible for a return, your items must meet the following criteria:

  • Items must be in their original condition: unworn, unwashed, unaltered, and free from any odors or stains.
  • All original tags must remain securely attached.
  • Returns must be initiated within 30 days from the date of delivery.

2. Return Process

⚠️ IMPORTANT NOTICE: Please do NOT return the package to the address shown on the shipping label. Packages sent there cannot be processed, and refunds will not be issued.

To successfully initiate a return, please follow these steps:

Step 1: Contact our customer service team at