Return & Refund

Returns & Cancellations

At Veluniva, we want you to feel confident when shopping with us. If your purchase isn’t quite right, we’re happy to help with eligible returns and refunds.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must:

* Be unworn, unused, and in its original condition
* Be free from stains, makeup, perfume, pet hair, or other signs of wear
* Have the original tags attached, where applicable
* Be returned with the original packaging when reasonably possible

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be returned, including:

* Items marked as Final Sale
* Undergarments, lingerie, and other intimate products
* Gift cards
* Items that have been worn, washed, altered, damaged, or otherwise used
* Personalized or customized items

If you are unsure whether an item is eligible for return, please contact us before sending it back.

2. How to Request a Return

Before returning an item, please contact our customer service team at:

service@veluniva.com

Please include:

* Your order number
* The item(s) you would like to return
* The reason for the return
* Photos, if the item is damaged, defective, or incorrect

Please do not send items back to the return address shown on the original package without contacting us first.

Our customer service team will provide the appropriate return instructions and return address.

3. Return Shipping

Change of Mind / Incorrect Size

If you are returning an item because you changed your mind, selected the wrong size, or no longer want the item, return shipping costs are generally the customer’s responsibility.

Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide your order number and clear photos showing the issue.

After reviewing the issue, we may provide a replacement, refund, or other appropriate solution. If the issue is confirmed to be our responsibility, Veluniva will cover the reasonable return shipping cost where applicable.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The actual time may vary depending on your bank or payment provider.

Original shipping fees are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

5. Exchanges

If you need a different size or color, please contact us before returning your item.

Depending on inventory availability, we may offer an exchange or recommend returning the original item and placing a new order.

6. Order Cancellations

We understand that plans can change.

You may request to cancel your order before it has been processed or shipped.

To request a cancellation, please contact us as soon as possible at:

service@veluniva.com

Please include your order number and clearly state that you would like to cancel the order.

After Your Order Has Shipped

Once an order has been shipped, we are generally unable to cancel it.

If you no longer want the order, you may request a return after delivery, subject to the conditions of this Return Policy.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the customer requests that the package be reshipped.

If the package cannot be reshipped, we may process a refund for the eligible merchandise value after deducting applicable shipping or return costs.

8. Lost or Stolen Packages

Once an order has been delivered to the shipping address provided at checkout, Veluniva is generally not responsible for packages that are subsequently lost or stolen.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, your building’s mailroom, or the carrier.

We will do our best to assist you with the carrier when possible.

9. Return Abuse & Policy Violations

Veluniva reserves the right to refuse returns or refunds where there is evidence of:

* Excessive or abusive returns
* Items being worn or used
* Intentional damage
* Fraudulent activity
* Repeated violations of this policy

10. Contact Us

If you have any questions about returns, refunds, exchanges, or cancellations, please contact us:

Email: service@veluniva.com

Our customer service team will be happy to assist you.